You can cancel your order within 1 hour of placing it. Please notify us within 1 hour of placing your order along with your order number.
Once your order has been sent out, your order cannot be changed or cancelled; please double check before placing your order.
HOW CAN I CONTACT YOU?
Feel free to reach out to us directly:
Instagram: www.instagram.com/raindeer.store
Yes, you can modify your order. Please contact us immediately if you need to make changes by sending us a DM our Instagram store.
Our contact information can be found on our Contact Us page. Our team is always active and ready to assist with any urgent matters.
Please note: You cannot modify your order details once it’s shipped.
If you haven't received an order confirmation or order number, it's possible there was a typo in your email or an issue with the email provided. To resolve this, please contact us as soon as possible by sending us a DM on our Instagram store. Our contact information is available on our Contact Us page.
Please check the delivery timetable first to see if your order is within the delivery timeframe. If it has passed the maximum timeframe, please reach out to us by sending us a DM on our Instagram store. Our contact information is available on our Contact Us page.
DELIVERY TIMETABLE
Inside Dhaka: 2-4 Days
Outside Dhaka: 4-5 Days
For any order related issues, such as missing items or damaged parcels, please contact us by sending us a DM on our Instagram store. Our contact information is available on our Contact Us page.
If you've received an item that doesn't match your order, please contact us immediately upon receiving the delivery by sending us a DM on our Instagram store. Our contact information is available on our Contact Us page.
Our team is here to assist and resolve any issues immediately.
At Raindeer, we strive to ensure customer satisfaction with every purchase. However, due to our reliance on third-party delivery services and the risk of damage upon reopening packages, we do not offer exchanges or returns for items where the wrong size or color was selected by the customer.
Under what conditions does Raindeer accept returns or exchanges?
We accept returns or exchanges only in instances where a mistake has occurred on our part. Our commitment is to ensure the accuracy and quality of every order shipped from our warehouse.
If you've received an item that doesn't match your order, please contact us immediately upon receiving the delivery by sending us a DM on our Instagram store. Our contact information is available on our Contact Us page.
Understanding Our Return Policy:
At Raindeer, we prioritize the quality and accuracy of your order. We also recognize the delicate nature of jewelry items, which makes them particularly sensitive to handling and shipping processes. For these reasons, we generally do not accept returns unless a mistake has been made on our part.
When are returns accepted?
If you receive an order that is incorrect due to an error from our side, please reach out to us immediately. In cases where the correct product is no longer available for delivery, we will issue a full refund to ensure your satisfaction.
Our contact information is available on our Contact Us page.
To make sure your new ring fits perfectly, we invite you to refer to our Ring Size Guide available on our website. This guide provides detailed instructions on how to accurately measure your ring size.
Need Extra Help?
If you have any questions or need further assistance with measuring your ring size, our team is here to help. Please don't hesitate to contact us for personalized support.
At Raindeer, we offer a standard delivery rate to ensure transparency and convenience for all our customers.
Inside Dhaka: The delivery charge is BDT 80
Outside Dhaka: The delivery charge is BDT 150
Understanding Cubic Zirconia
Cubic Zirconia (CZ) is a gemstone that closely resembles a diamond due to its brilliance and crystal clarity. Its durability, combined with a wide array of colors and cuts, makes cubic zirconia an affordable favorite among jewelry enthusiasts.
Our Grading System
At Raindeer, we offer quality cubic zirconia in various grades, ensuring you find the perfect match for your style and budget, with each stone graded for its excellence and beauty.
At Raindeer, we value the significance of variety and excellence in your jewelry choices. Whether you prefer the sparkle of 3A cubic zirconia or the exceptional shine of our premium 8A / Crushed Ice grade, each piece is a reflection of your style, and special moments. Explore our wide selection of cubic zirconia jewelry to find the gem that truly resonates with you
When it comes to selecting your jewelry, understanding the materials used is crucial. Two terms you will encounter are "925 Sterling Silver" and "925 Sterling Silver Plating." Here's what you need to know:
925 Sterling Silver: 925 Sterling Silver consists of 92.5% pure silver, offering durability and timeless value. Ideal for pieces meant to last a lifetime.
925 Sterling Silver Plating: 925 Sterling Silver Plating shines with a thin layer of silver, usually on copper or stainless steel. Perfect for those seeking quality and affordable pieces.
Sterling Promise
Each of our 925 Sterling Silver jewelries carries the engraving of 'S925' for authenticity.
Pure just like your style.
