Returns
General Policy:
Due to the sensitive nature of jewelry items, we maintain a strict return policy. We typically do not accept returns, especially for items where the incorrect size or color has been selected by the customer. This policy is in place to ensure the highest standards of quality and hygiene for all our products.
Exceptions:
We understand that mistakes can happen. If you receive an item that is incorrect due to an error on our part, we want to make it right. In such cases, please contact us immediately upon receipt of your delivery. We accept returns in the event of our mistakes, and if the original product is no longer available, we will issue a full refund.
Refunds
Eligibility for Refunds:
Refunds are issued exclusively in cases where an error has occurred on our end, and the intended item is unavailable for re-delivery. Our team will assess the situation and initiate a refund process immediately to ensure your satisfaction.
How to start a Return or Refund Request
Contact Us:
For any issues related to incorrect orders or to request a refund, please reach out to us directly through our preferred contact methods. Our dedicated team is available to assist you with any concerns and guide you through the return or refund process.
Please Note:
- Ensure that you contact us immediately upon recognizing an issue with your order.
- Keep the item in its original condition and packaging until further instructions are provided.
Exchanges
Raindeer offers exchanges only in cases where an error on our part has occurred, such as delivering an incorrect item. Given the delicate and sensitive nature of our jewelry, we do not accept exchanges based on size or color preference. If you encounter any issues with your order, please contact us immediately through our preferred communication methods, and we will assist you through the process. Please note, that the item must remain in its original, unworn condition for an exchange to be considered.
Need help?
Contact us for questions related to refunds and returns.